Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at offwear01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at offwear01@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at offwear01@gmail.com.

At OFFWEAR®, we believe every T-shirt should meet your expectations. We carefully prepare and inspect our products before dispatch. However, if something goes wrong with your order, we’re here to help.

Please read our Refund & Return Policy before placing an order on our website.

1. Return Eligibility

We accept return requests under the following circumstances:

  • You received a damaged or defective T-shirt.
  • You received the wrong product, colour, or size compared with your order.
  • The product has a manufacturing defect.
  • The product received is significantly different from its description on our website.

Return request window: Please contact us within 48 hours of delivery if you discover a damaged, defective, or incorrect product.

To help us resolve your request quickly, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs or a short video showing the issue.
  • A brief description of the problem.

Our team will review your request and contact you with the next steps.

The 48-hour reporting window does not remove any rights you may have under applicable consumer protection laws.

2. Non-Returnable Products

For hygiene and product-quality reasons, we generally do not accept returns for:

  • T-shirts that have been worn, washed, or used.
  • Products damaged after delivery due to improper handling.
  • Products with removed tags or altered designs.
  • Customized or personalized T-shirts, except where the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.
  • Products returned without prior communication with our support team.

Please check the product description, colour, and size chart carefully before placing your order.

3. Size Exchanges

We understand that finding the right fit matters.

If you order the wrong size, please contact us to check whether an exchange is possible.

  • Size exchanges are subject to stock availability.
  • The product must be unused, unwashed, and in its original condition.
  • Original tags and packaging should be retained.
  • Shipping charges for a size exchange may apply if the exchange is offered as a courtesy and the issue is not due to our error.

Please note: Size exchanges are not guaranteed for every order. This restriction does not affect remedies available under applicable consumer protection laws.

4. Refund Policy

Refunds may be provided if:

  • Your return request is approved.
  • You receive a defective or damaged product and a refund is the appropriate remedy.
  • You receive an incorrect product and a replacement is unavailable or a refund is otherwise appropriate.
  • Your order is cancelled and a refund is due.
  • A refund is otherwise required under applicable law.

Once your refund is approved, we will initiate it through the original payment method wherever possible.

Refund processing time: We aim to initiate approved refunds within 5–7 business days after approval. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Any refund required by law will be processed within the applicable legal timeframe.

5. Return Shipping Charges

  • Damaged, defective, or incorrect products: OFFWEAR will arrange or reimburse reasonable return shipping costs, as appropriate.
  • Customer-requested size exchanges: The customer may be responsible for return and reshipping costs if the exchange is offered and the issue is not our fault.
  • Other approved returns: Shipping charges will be communicated before the return is arranged.

We will explain the return process and any applicable charges before proceeding.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

  • Orders that have not been processed or dispatched may be eligible for cancellation.
  • Orders already dispatched may not be cancellable through our standard cancellation process.
  • Customized or personalized orders may not be cancellable once production has started, subject to applicable law.

If a cancellation is approved and payment has already been collected, the applicable refund will be initiated.

7. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong product, please follow these steps:

Step 1: Contact OFFWEAR customer support.

Step 2: Share your order number and clear photos or videos showing the issue.

Step 3: Our team will review your request.

Step 4: If approved, we will arrange an appropriate resolution, such as a replacement, exchange, or refund.

Please retain the product and its packaging until the issue is resolved.

8. Product Colour and Appearance

We make every effort to display our T-shirts accurately on our website.

However, slight variations in colour may occur due to screen settings, lighting, or photography.

Minor variations that do not materially change the product are not necessarily considered defects. Significant differences between the product received and the product advertised will be reviewed fairly.

9. Refunds for Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds will generally be processed through a bank transfer or another mutually agreed payment method.

Customers may be asked to provide the necessary payment details securely.

OFFWEAR will never ask for your UPI PIN, ATM PIN, or banking password to process a refund.

10. How to Request a Return or Refund

For return, exchange, cancellation, or refund requests, contact us using the details below.

Brand: OFFWEAR®

Email: [Your customer support email]

WhatsApp: [Your business WhatsApp number]

Website: [Your website URL]

Support hours: [Your customer support hours]

Please include your order number in every request so we can assist you efficiently.

11. Consumer Rights

This policy is intended to explain our standard return and refund process. It does not exclude or restrict any rights or remedies available to customers under applicable Indian consumer protection laws.

For information about the consumer protection framework in India, visit the official website of the Department of Consumer Affairs:  ⁠Consumer Affairs.

12. Policy Updates

OFFWEAR reserves the right to update this policy when necessary. Any updates will be published on this page with a revised date.

The policy applicable to your order will be interpreted in accordance with applicable law.